sgDomain Networks Pte Ltd aims to provide businesses with the highest quality of hosting service, at the most competitive prices. The large number of clients we serve also makes it necessary for us to create such AUPs to ensure that all customers can enjoy the highest level of service quality possible.

The following policies apply to all domains residing on sgDomain Networks Pte Ltd servers. These include regular hosting clients, resellers, and their clients.

By submitting your online order and subscribing to sgDomain Networks Pte Ltd's Web hosting and Internet-related services, you acknowledge that you have fully read and understood the terms and conditions stated in this agreement, and you agree to be bounded by these same terms and conditions. In this Agreement, "sgDomain", "we" or "our" refers to sgDomain Networks Pte Ltd, "client", "you", or "your" refers to the individual or company that makes use of service(s) provided by sgDomain Networks Pte Ltd.

1. UNACCEPTABLE ACTIVITIES:

These include spamming (sending unsolicited advertising to those with which the customer has no existing business relationship, posting off-topic advertising in newsgroups); spoofing (using a return email address which is not the valid reply address of the sender or sending an email message which does not contain enough information to enable the recipient to identify the party who is really sending the message; passive spamming (promoting a web site hosted by sgDomain by spamming from some other source), trolling (posting controversial messages in newsgroups to generate responses), mailbombing (inundating a user with email without any serious intent to correspond), generating a higher volume of outgoing mail than a normal user (20% or more of available system resources), and subscribing someone else to an electronic mailing list without that person's permission. A message is considered unsolicited if it is posted in violation of a newsgroup charter or sent to a recipient who has not requested the message. Making an email address available to the public does not constitute a request to receive messages. Distribution of mass emailing programs is also prohibited. All recipients on a mailing list must have personally subscribed. Mailing lists may not be used to distributed unsolicited email. Any customer repeatedly "mailbombed" or that attracts such behavior will be asked to leave. If you are not sure if your actions will be in violation, please ask first abuse@sgdomain.com . sgDomain does not allow sites selling spamware.

2. Abuse of the legal rights of others:

Examples of unacceptable activities in this regard include posting private information about a person without their consent, infringing intellectual property rights, defaming a person or business, and knowingly making available code which will have a deleterious effect on third party computers. sgDomain supports free speech on the Internet, and will not suspend or cancel a customer’s account simply because it disagrees with the views expressed by the customer. Where there are allegations that a customer’s on-line activity has violated the legal rights of a third party, sgDomain will not substitute itself for a court of law in deciding tort claims raised by the third party.

3. Abuse of the law:

sgDomain’s services may be used for lawful purposes only and all activities must adhere to all applicable laws of The Republic of Singapore. Unlawful purposes include but are not limited to: drug dealing; attempting to access a computer system without authorization; pirating (distributing copyrighted material in violation of copyright law, specifically MP3s, MPEG's, ROMs, and ROM emulators); gambling; schemes to defraud; trafficking in obscene material; sending a message or having content that is obscene, lewd, lascivious, filthy, or indecent with intent to annoy, abuse, threaten, or harass another person; threatening bodily harm or damage to individuals or groups. Linking to illegal material is also prohibited. sgDomain reserves the right to check system files, email, and other data on our servers for illegal content and materials, or for any other reasons deemed necessary.

4. Pornography:

Pornography and sex-related merchandising, or links to such material, is strictly prohibited.

5. Abuse of sgDomain's Server Resources:

Running programs in the background on a sgDomain’s server without sgDomain’s prior written authorization is unacceptable usage of sgDomain’s servers. Further, any usage of twenty percent (20%) or more of our system resources is an undue burden on our system and is unacceptable. If your usage ever exceeds twenty percent (20%) of system resources, you will be contacted and asked to eliminate the problem.

6. Hacking/Cracking:

sgDomain reserves the right to report illegal activities to any and all regulatory, administrative, and/or governmental authorities for prosecution.

7. OTHER BEHAVIOR:

The following examples of unacceptable behavior are non-exclusive, and are provided for guidance purposes. If you are unsure if your actions will be a violation of our policies please ask abuse@sgdomain.com

Server broadcast messages or any message sent on an intrusive basis to any directly or indirectly attached network Attempt to circumvent any user authentication or security of host, network, or account. Accessing data not intended for user. Probing the security of any network. Spawning dozens of processes. Port scans, ping floods, packet spoofing, forging router information, Denial of Service attacks, sniffers, flooding, spoofing, ping bombing, smurfs, winnuke, land, teardrop. Promulgation of viruses. IRC bots such as eggdrop or BitchX. Any activity, whether or not the intrusion results in the corruption or loss of data, will be investigated and proper action taken. The presence of any of these programs, whether or not run, will result in action against the user including suspension or termination.

8. CLIENT RESPONSIBILITY:

The client is responsible for all activity originating from the account unless proven to be a victim of outside hacking or address forgery. The client is responsible for securing their username/password. Use of sgDomain's service requires a certain level of knowledge in the use of Internet languages, protocols, and software. This level of knowledge varies depending on the anticipated use and desired content of the web space by the client. The following examples are offered: Web Publishing: requires knowledge of HTML, properly locating and linking documents, FTPing Web contents, Graphics, text, sound, image mapping, etc. FrontPage web publishing: knowledge of the FrontPage tools as well as Telnet and FTP understanding and capability. CGI-Scripts: requires a knowledge of the UNIX environment, TAR & GUNZIP commands, Perl, CShell scripts, permissions, etc. Mail: a use of mail clients to receive and send mail, etc. The client agrees that he or she has the necessary knowledge to create and maintain their web space. Client agrees that it is not the responsibility of sgDomain to provide this knowledge or support outside matter specific to sgDomain's servers.

9. IP NUMBERS:

sgDomain maintains control and any ownership of any and all I.P. numbers and addresses that may be assigned to the client and reserves in its sole discretion the right to change or remove any and all IP numbers and addresses.

10. MONEY BACK GUARANTEE:

Regular Hosting Clients - Should you become unsatisfied with sgDomain services within the first 30 days of your account activation, sgDomain will refund your hosting fee.

Resellers - The 30 days money back guarantee does not apply to resold accounts.

sgDomain does not refund the InterNIC fees paid for new domain name registrations.

11. PAYMENT POLICY:

By the first (1st) of each month, sgDomain shall either (i) debit Client's credit card (where the WorldPay FuturePay Agreement exists between sgDomain and the customer) or (ii) deliver by e-mail an invoice to Client. Where an invoice is delivered to Client, Client shall remit payment to sgDomain by no later than 10 days after the specified payment due date. sgDomain shall be entitled to terminate Client's service agreement with sgDomain for Client's failure to make timely payments to sgDomain.

Because the Services are provided on a monthly basis, unless a contract is in place, Client will be responsible for Service fees incurred each month regardless of when Client provides notice of termination. Thus, for example, if Client provides notice to terminate on the 15th of a particular month, Client will still owe fees for the entire month and such fees will not be pro-rated or refunded. If Client has pre-paid sgDomain for such Services, refunds will be issued for any unused full month month portions less one month of the Services upon Clients request.

Client also shall pay to sgDomain all expenses incurred by sgDomain in exercising any of its rights under this Agreement or applicable law with respect to a Payment Default or other breach by Client, including, but not limited to, reasonable attorneys' fees and the fees of any collection agency retained by sgDomain.

12. REFUND POLICY:

Refunds will be given at the discretion of the Company Management.

13. TERMINATION POLICY:

Subject to the terms and conditions hereof, this Agreement shall be effective on the date you register for the Services, and shall continue in effect on a month-to-month basis unless otherwise specified by separate agreement (the "Term") unless terminated earlier pursuant to the provisions of this Termination Policy. Either party will have the right to terminate this Agreement upon notice to the other party. If Client is terminating this Agreement, Client must submit the cancellation request via http://update.sgdomain.com/. All cancellation requests must be received by the 25th of the respective month of cancellation. Any other attempt by Client to cancel this Agreement by written or e-mail notice shall be void. Sections 13 - 14 shall survive termination or expiration of this Agreement.

14. LIMITATION OF LIABILITY:

sgDomain shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from sgDomain’s servers going off-line or being unavailable for any reason whatsoever. Further, sgDomain shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of sgDomain’s servers. All damages shall be limited to the immediate termination of service.

IN NO EVENT SHALL SGDOMAIN NETWORKS PTE LTD BE LIABLE FOR DAMAGES RESULTING FROM LOSS OF DATA, PROFITS, USE OF THE SGDOMAIN NETWORKS PTE LTD SITE OR ANY SGDOMAIN NETWORKS PTE LTD PRODUCTS OR SERVICES, OR FOR ANY INCIDENTAL, INDIRECT, PUNITIVE, OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THIS AGREEMENT OR IN CONNECTION WITH ANY PRODUCTS OR SERVICES PROVIDED HEREUNDER. IN NO EVENT SHALL SGDOMAIN NETWORKS PTE LTD CUMULATIVE LIABILITY EXCEED AN AMOUNT GREATER THAN ONE THOUSAND SINGAPORE DOLLARS ($1000 SGD).

sgDomain shall be the sole arbiter of what is and is not a violation of these acceptable usage policies. sgDomain reserves the right to terminate an account at any time and for any reason that causes harm to any sgDomain customer's web sites. sgDomain reserves the right to delete all content and files upon termination. sgDomain reserves the right to withhold any pre-paid funds for any site removed for violations of these policies. sgDomain reserves the right to refuse, cancel, or suspend service at our sole discretion.

sgDomain reserves the right to change these Policies without prior notice or warning. Non-enforcement of any part of these Policies does not constitute consent.

Violations of these Policies should be referred to abuse@sgdomain.com